Which action must an adjuster avoid to maintain professionalism?

An adjuster must avoid making decisions based on emotions to maintain professionalism because this can lead to biased judgments that compromise the integrity of the claims process. Professionalism in the field of insurance adjusting relies heavily on objective assessment, analytical thinking, and adherence to established protocols and guidelines.

Emotional decision-making can cloud judgment and lead to inconsistent or unfair outcomes for clients. The adjuster's role is to evaluate claims based on facts, evidence, and applicable regulations, ensuring that all parties are treated equitably. By prioritizing reason over emotion, adjusters can better serve their clients and uphold the ethical standards of the profession.

In contrast, effective communication with clients, collecting necessary evidence, and documenting findings thoroughly are all essential components of an adjuster's responsibilities that enhance professionalism and lead to better claims management.