What should an adjuster do if they need additional information from the claimant?

When an adjuster requires additional information from a claimant, it is essential to communicate clearly and request the information in writing. This method is valuable for several reasons. First, written communication provides a clear record of what is being requested, which can be helpful for both the adjuster and the claimant to ensure that all relevant information is gathered. It minimizes the risk of misunderstandings or miscommunication regarding what is needed.

Additionally, a written request allows the claimant to take their time to respond, increasing the likelihood of providing accurate and comprehensive information. This is particularly important in the insurance context, where details often have significant implications for the evaluation of a claim. By asking for information in writing, the adjuster also demonstrates professionalism and adherence to standard practices within the industry.

Utilizing this approach aligns with best practices for maintaining clear and documented communication, which can be crucial in resolving claims efficiently and fairly.